Terms of service

TERMS OF SERVICE

Tiantian Flower

Operated by Day Flower Limited — Hong Kong SAR

OVERVIEW

Welcome to Tiantian Flower (https://tiantianflower.com).

Tiantian Flower is an online flower and gift retailer operated by Day Flower Limited, a business based in Hong Kong SAR.

Throughout these Terms of Service, "Tiantian Flower," "we," "us," and "our" refer to Day Flower Limited, trading as Tiantian Flower.

These Terms govern your access to and use of our website, products, and services, including purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service and our published policies.

1. BUSINESS INFORMATION

Trading Name: Tiantian Flower

Legal Business Operator: Day Flower Limited

Business Location: Hong Kong SAR

Website: https://tiantianflower.com

Email: tiantianflower2026@gmail.com

Business Address: Shop N4, G/F, Wah & Lok Wah Building, Blocks H & I, 31–41 Tak Man Street, Hung Hom, Kowloon, Hong Kong SAR.

Tiantian Flower is the trading brand through which Day Flower Limited offers flowers, bouquets, floral arrangements, and related products.

2. ELIGIBILITY AND ACCOUNTS

By using our website or making a purchase, you confirm that you are legally permitted to enter into a purchase agreement under applicable laws.

You agree to provide accurate and complete contact, billing, payment, and delivery information.

If you create an account, you are responsible for protecting your login credentials and activities conducted through your account.

3. PRODUCTS AND FLORAL ARRANGEMENTS

We make reasonable efforts to display accurate product descriptions, photographs, prices, and availability.

Because flowers are natural, seasonal products, slight variations in colour, size, shape, and appearance may occur.

Where a specific flower or material is unavailable, we may contact you regarding a suitable substitution of comparable value and style before proceeding.

Any material substitution affecting the essential character or value of your order will require your agreement.

Product images are provided to illustrate the general design and presentation.

4. PRICING AND PAYMENT

All product prices are displayed in Hong Kong Dollars (HKD), unless otherwise stated.

The total payable amount, including applicable delivery charges and other disclosed fees, will be presented during checkout before payment confirmation.

Payments are processed through the payment methods offered at checkout.

We do not intentionally charge undisclosed fees.

Prices and promotions may change without prior notice, but confirmed orders will not be subjected to additional charges without customer agreement, except where required by law.

5. ORDER CONFIRMATION

After placing an order, customers will receive an order acknowledgement or confirmation through the contact details provided.

We may contact customers to clarify incomplete delivery information, unavailable products, or other issues affecting fulfilment.

If we are unable to fulfil an order, we will offer an appropriate alternative or refund, as applicable.

We reserve the right to decline or cancel orders involving suspected fraud, inaccurate information, payment failure, or circumstances that make fulfilment impossible, subject to applicable consumer rights.

6. DELIVERY SERVICES

Tiantian Flower provides delivery services to eligible locations in Hong Kong, subject to service availability.

Available delivery options, applicable charges, and estimated delivery dates or time windows are presented during ordering or communicated through our published delivery policy.

Same-day delivery is subject to order cut-off times, location, product availability, and operational capacity.

Delivery times are estimates unless expressly confirmed as guaranteed.

We will make reasonable efforts to complete deliveries within the agreed delivery arrangements.

If a material delay or delivery problem occurs, customers may contact us for assistance.

Further information is available in our Shipping Policy:

https://tiantianflower.com/policies/shipping-policy

7. CUSTOMER DELIVERY RESPONSIBILITIES

Customers must provide complete and accurate recipient details, including the recipient's name, contact number, and delivery address.

Where delivery cannot be completed due to incorrect information, an inaccessible location, or the recipient being unavailable, we will contact the customer where reasonably practicable.

Any additional redelivery charges will be explained and agreed upon before being charged.

We will review delivery failures on a case-by-case basis, taking account of the circumstances and applicable consumer rights.

8. ORDER CHANGES AND CANCELLATIONS

Customers who wish to change or cancel an order should contact us as soon as possible.

Requests are subject to the order's preparation and delivery status.

Because floral arrangements may be prepared specifically for individual orders, cancellation or modification may not always be possible after preparation has begun.

Any applicable cancellation conditions, charges, or refunds will be communicated in accordance with our Refund Policy and applicable laws.

9. REFUNDS, RETURNS AND REPLACEMENTS

Flowers and floral arrangements are perishable products.

Refunds, returns, and replacements are handled according to the circumstances of each order and our published Refund Policy.

If an order is incorrect, damaged, materially different from the agreed description, or not delivered as agreed, customers should contact us promptly with their order details and supporting photographs where available.

We will review the circumstances and provide an appropriate remedy, which may include a replacement, partial refund, or full refund where warranted.

Nothing in these Terms excludes or limits rights or remedies that customers may have under applicable law.

Read our Refund Policy:

https://tiantianflower.com/policies/refund-policy

10. PROMOTIONS AND DISCOUNTS

Promotional offers, vouchers, and discount codes may be subject to specific eligibility requirements, validity periods, and usage conditions.

Where additional promotional conditions apply, these will be disclosed alongside the relevant offer.

Promotions cannot be exchanged for cash unless expressly stated or required by law.

11. INTELLECTUAL PROPERTY

Website content, including original photographs, graphics, descriptions, logos, and designs, is owned by Day Flower Limited or used with permission from the relevant rights holders.

Visitors may browse our website and use its content for personal, non-commercial purposes.

Unauthorised reproduction, distribution, or commercial use of protected content is prohibited, except where permitted by applicable law.

All third-party trademarks remain the property of their respective owners.

12. WEBSITE AVAILABILITY AND ACCURACY

We take reasonable steps to maintain accurate and current website information.

Occasional errors may arise in descriptions, availability, prices, or technical features.

Where an error materially affects an order, we will contact the customer and explain the available options, including cancellation and refund where appropriate.

We may update website content, product listings, and services when necessary.

13. THIRD-PARTY SERVICES AND PAYMENT PROVIDERS

Our website is powered by Shopify and may use third-party payment processors, delivery partners, and other service providers to support our operations.

Customer purchases from Tiantian Flower are transactions with Day Flower Limited, not directly with Shopify.

Third-party services may be subject to their own terms and privacy policies.

We remain responsible for our own obligations to customers as required by applicable law.

14. PRIVACY AND PERSONAL INFORMATION

We collect and process customer information necessary to operate our online store, fulfil orders, process payments, provide customer support, and carry out other activities described in our Privacy Policy.

Personal data may be processed by service providers acting on our behalf, subject to applicable privacy requirements.

Please review our Privacy Policy for more information:

https://tiantianflower.com/policies/privacy-policy

15. ACCEPTABLE WEBSITE USE

Visitors must not use our website for fraudulent, unlawful, abusive, or malicious activities.

Users must not attempt to interfere with website security, payment processing, customer information, or normal website operations.

We may restrict access where necessary to protect our customers, business, and website, subject to applicable law.

16. LIMITATION OF LIABILITY

We aim to provide reliable products and services and will take reasonable steps to resolve customer concerns.

To the extent permitted by applicable law, Day Flower Limited is not responsible for losses resulting from events beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, or removes statutory consumer protections.

17. GOVERNING LAW

These Terms of Service are governed by the laws of the Hong Kong Special Administrative Region.

Disputes arising from the use of our website or services will be handled under applicable Hong Kong laws, without prejudice to any mandatory rights or protections available to consumers.

18. CHANGES TO THESE TERMS

We may update these Terms of Service to reflect operational, legal, or service changes.

The latest version will be published on our website.

Material changes will be communicated where required by applicable law.

Changes will not retrospectively remove rights already accrued under confirmed orders.

19. CUSTOMER SERVICE AND CONTACT

For product questions, order assistance, delivery enquiries, refunds, or other customer-service matters, please contact: