Shipping policy

Shipping Policy

Last updated: [19th Sept 2026]

We are committed to delivering your flowers fresh, on time, and with care. Please read our shipping policy below for details about delivery areas, fees, and timings.

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Delivery Coverage
• We deliver island-wide across hong Kong (except restricted areas such as Army Camps, Airport transit areas, and other high-security zones).
• If you are unsure whether we can deliver to a specific location, kindly contact our customer service team before placing your order.

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Delivery Timings
• Same-Day Delivery: Eta 2 hrs
• Standard Delivery Hours:
• 9:00 AM – 3:00 PM (Monday – Sunday, including public holidays).
• 3:00 PM – 9:00 PM (Monday – Sunday, including public holidays).
• Custom Delivery Slots: Subject to availability. Additional fees may apply.
• Will Try To Delivery Within The Specific Time Slot.

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Delivery Fees
• Hong Kong Island Delivery - $200.
• Kowloon Delivery - $100.
• New Territories Delivery: $150.
• Grand Opening/Condolence Flower Delivery - $280.             
   Stand or Order Above $300.
• Self-Collection: Free - You may collect your order at our studio:
   31-41 Tak Man Street, Hung Hom, Kowloon, Hong KongShop N4, G/F, Wah & Lok Wah
   Bldg Blks H & I

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Special Requests
• While we try our best to meet specific delivery time requests, we cannot guarantee       
   exact timing due to traffic and operational constraints.
• For urgent deliveries, please contact us at [+852 6216 1261].

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Unsuccessful Deliveries
• If the recipient is not available at the delivery address, we will attempt to contact them.
• If no one is available, your order may be:
1. Left at a safe location (if permitted), or
2. Returned to our studio for re-delivery (additional charges may apply).

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International Orders
 • Currently, we only deliver within Hong Kong island, Kowloon & New Territories.